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Welcome to the Web Hosting- Frequently Asked Question (FAQ) section. In this section we have gathered all the questions that we are asked most frequently by our clients or potential clients. We recommend the site visitors to browse this section first as they might got the answers of their question. But if you don't find your answer or what you are looking for, please do contact with us. Click Here for our contact details.


What is web hosting?
Ans. Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online.

What is space & Bandwidth?
Ans. Disk space is the size your website can be. Bandwidth/Transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes.

Which hosting should i choose- Linux or Windows?
Ans. If you are using Microsoft Windows based scripts (such as ASP, VBscript etc.) you will need windows hosting. But in any other cases we recommend to use the Linux hosting.

Do you provide any control panel?
Ans. Yes we do. Our Linux hosting packages are powered by cPanel.

What domain extensions you support?
Ans. We support any TLD domains such as .com, .net, .org, .name, .tv, .cc, .biz, .info, .us etc.

Do your hosting packages includes the price of domain registration?
Ans. No, the domain registration prices are not included. You can register a domain name from us at as low as Tk. 950.00 per year.

I've already registered my domain with other registrar, now can I host my site with yours?
Ans. Of course you can. All you need is just to change the Nameserver of your domain to our ones. Our Nameserver are:

Do you support ASP and PHP?
Ans. Yes, we do support.

Do you support MySQL and MS SQL Server?
Ans. We do support both MySQL only and not MS SQL Server. Because MySQL is available in both Linux and Windows hosting and MS SQL server is available in Windows hosting.

Do I get POP and Web access of my emails?
Ans. Yes we provide both web and pop access for all the hosting packages.

How long will it take to active my account?
Ans. It won't take more than 5 minutes once we have received your payment. However, if you register a domain, then you will need about 24-48 hours to view your site.

How many times I can update my site?
Ans. As many time as you want or you can. You have 24 hours FTP access to your account.

Do you offer any money back guarantee?
Ans. Of course we do! We are the one of very few web hosting provider in Bangladesh which provides 30 days unconditional money back guarantee.

Where's your data center?
Ans. We have our data center located at Maryland, United States.

What's your server specification?
Ans. We are using Intel  XENON  2.8 GHz processor and connected to the Internet using a 154 MBPS Full Duplex connection.

Do you provide any uptime guarantee?
Ans. Yes we do provide 99.9% uptime guarantee.

Can I upgrade my account?
Ans. yes you can upgrade your account any time you want. Our upgrade policy is that we would charge 50% of your current package as an upgrade fees and the rest 50% will be adjusted to your account except the portion that you have already used.

Will you upload my site for me?
Ans. No we won't. You are responsible to do this yourself as it is a part of the web development, not web hosting service. However, we can upload files for you for a nominal charge of Tk. 300 per 200 KB.

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